Sorry, the delivery date of the orders cannot be rescheduled. You can contact our customer service department in case you need further help.
You will be notified with the details once your order is shipped. With the details, you can check on the courier partner’s website or else you can track the order on Mecwill’s website. You can fill in the details on https://www.mecwill.com/track-order.php and check the delivery status.
You can approach our customer care regarding this. Write to us at info@mecwill.com or give us a call at the number +91 9717090474 | +91 9717090498. We will try our best to help you out.
Yes, orders above Rs. 10 lakh will get free shipping in India.
Yes, We do. Shipping charges will be applied while checking out the order.
Depending on your location, for PAN India orders it will take 5 to 7 working days to deliver the product. For international delivery, it will take about 7 to 16 working days.
We use major carriers and local carriers. You will be asked to choose a delivery method during checkout.
We offer a variety of payment modes. They are as follows,
● Internet Banking - Partnered with 54 leading banks in India.
● Visa, Master, American Express, and Diners Credit Cards.
● Debit Cards are also accepted.
● EMI options are also available by Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI Bank, Yes Bank, RBL, State Bank of India, and Induslnd credit card holders.
● Online Wallets such as Mobikwik, Paytm, PhonePe, and AmazonPay.
Transaction failure can be due to two reasons,
● If the information like account details, address or password entered is wrong.
● If the internet connection is unstable.
If the amount is deducted from your account it will be refunded back to your account within 7 working days. For further clarification, reach us at info@mecwill.com.
No, currently we do not offer a Pay On Delivery offer available.
It depends on the product. We have listed options on the website for every product. If there is a customisation option available then we can personalise that furniture item for you.
At Mecwill, we take up the fitting responsibility. Give us a call at the number +91 +91-9717090474 | +91-9717090498 for any query related to fittings.
All our products come with a warranty. The warranty of our product will be active for a year from the purchase date.
Only some products are eligible for cancellation. On your order page, there will be an option called “Cancel Item', by clicking on it you can cancel a product. If you want to cancel the full order, there will be a “Cancel Order” option. Click on it to cancel the full order. In case of any other query regarding the cancellation, you can reach us at infor@mecwill.com or +91-9717090474 | +91-9717090498.
If you are delivered a furniture piece with damage or defect, it is eligible for return. If the issue is noticed a bit later also, you can return the item. Just on the order history page, click “Return Item” to return the product. For further support, reach us at infor@mecwill.com or +91-9717090474 | +91-9717090498.
The refund will reflect on the same source through which you have paid, within 7 to 10 working days.
No, there are charges applied if you stay in our list of serviceable cities/Pincodes.
If you received a product that is defective, you can return the product via the website, Or else approach us at +91-9717090474 | +91-9717090498 or info@mecwill.com. Rest assured, our commitment to delivering top-quality service and support is unwavering. We're always here to help, so feel free to reach out to us anytime, and we'll take care of the rest.
There is an option called “Specifications” under the Product details page on the website. You can refer to this section to know whether your furniture needs any assembly or installation.
Yes, We have Mecwill stores and retail stores across the nation. You can come and take a look at the furniture pieces. To find the nearest locator, go to “Store Locator” on the Mecwill website. Search using your Pincode and you will get to know the nearest store.
Simply navigate to the store locator option on our website to find the store nearest to you and its operating hours. We can't wait to show you our incredible range of office furniture and accessories, designed to elevate your workspace to the next level.
Yes, we deliver our furniture to more than 230 cities in India.
The coupon may not work because of the following reasons:
● You are using an expired coupon code.
● It could be used already.
● It can be applied only to certain items.
● If the total values in your cart do not meet the threshold.
● The coupon may be linked to a different account. Login to the correct account to take advantage of the coupon.
No, only one coupon can be used on one order
On the bottom bar of the website, find the “Get franchise” option and click on it. There you can find the details of the franchise. There will be contact details as well. Reach us at those contact details for further assistance.
The benefits of partnering with Mecwill are as follows,
1. Preferential Pricing
2. Dedicated Account Manager
3. Marketing Support and Development
4. Joint Marketing Efforts
5. Designing and Development Support
Click on “Login/Register” and enter the details asked. Sign up to complete the registration.
If registered, you will be notified regularly about new arrivals, offers and discounts.
To change your password, log in. Choose “My Profile”. Here, you can change the password by entering the current password and the new password.
Log in and you can see the “Forgot Password” option. Enter the registered email address and we will send you the instruction for getting a new password.
It may be in the junk/spam box, check and mark Mecwill’s emails as “not spam”. So that you will get to see our emails regularly.
In every mail, at the button, there will be an “Unsubscribe” option. Click on it and you are done.
The installation timeline for Mecwill India's office furnishing products will depend on the specific requirements of your project. While we aim to complete the installation process promptly, our focus is always on delivering the highest quality results, and this may take a little extra time. However, we will keep you informed every step of the way and work tirelessly to ensure that your project is completed to your satisfaction as efficiently as possible.
You will be notified via SMS if the technician's visit is confirmed.
Approach our service team at info@mecwill.com or call us at +91-9717090474 | +91-9717090498.