We at Mecwill India take pride in delivering top-notch office furniture that's built to last. We stand behind our products and believe in their quality, which is why we offer a comprehensive warranty policy. However, as with any policy, there are terms and conditions to consider. Please read the following carefully before submitting a warranty claim.
The defect liability period is one year, starting from the date of purchase as stated on your invoice. This warranty is applicable to all products listed on our website. If a manufacturing defect is noticed within this period, we will repair or service it at no cost. However, any additional services required will be subject to an extra fee. This includes freight charges, installation services, and extra packaging.
Our office chairs are designed to provide comfort, support, and functionality. They undergo rigorous testing to ensure they meet our standards and provide the best user experience. We offer a warranty for the following:
● Failure of gas lift
● Failure of mechanism
● Failure of base/castor wheels
● Screw holes below the chair seat not matching with the respective adjoining components like armrests or mechanism.
● Compression in chair seat - PU foam permanent compression above 10%
● Broken part(s)/component(s) found at the time of unboxing (Delivery instructions apply here. Kindly refer to our Shipping Policy for this claim)
● Nylon/Aluminum base - Tested for weight up to 120 kgs
● Gas lift - Tested for 1.5 lakhs cycles
● Any manufacturing defect like the failure of gas lift, mechanism, base, or castors is also covered under warranty.
Our hydraulic tables are durable and designed to meet the demands of a modern workspace. We offer a two-year warranty for the hydraulic mechanism.
Our electrical tables are engineered for smooth operation and come equipped with a motor and mechanism. We offer a two-year warranty for the motor and one-year warranty for the mechanism.
Our table tops are designed to withstand the rigors of daily use. We offer a one-year warranty for any defects like edge bending coming out or laminate fading.
The following are not covered under our warranty policy:
● Fabric, foam, mesh, and other covering material torn due to misuse.
● Work surface damaged/chipped due to misuse.
● Powder-coated peeling due to misuse.
● Cleaning done with any acidic material.
● Discarding the box packaging before the warranty period expires.
● Moisture Content
MDF and particle board have moisture between 7% to 12% at the time of manufacturing. Fungus may accumulate under adverse conditions such as higher humidity, higher temperature, and improper ventilation. If the furniture remains in the above-mentioned condition, it will not be covered under warranty.
Product mishandling is not covered under warranty and is subject to verification by our production and quality department.
We take pride in our products and are committed to delivering high-quality office furniture that meets your needs. Our warranty policy is a testament to our confidence in the products we sell. If you have any questions about our warranty policy or need to file a claim, please contact our customer service team.